Protocol to Address Off-Campus Behavioral Concerns                       

Step 1
Complaintsneeding immediate attention should be directed to the police.  For other issues that need addressed, the proper town authority should be contacted (i.e. Town Manager, Department of Building and Housing Inspection, etc). If you have a concern about a student rental, please contact the appropriate authority in a timely manner.  For example, if you are concerned about noise from a party at Midnight, do not wait until the next day to call the police or Town.  In order to address the issue, the authorities need to know when the behavior is occurring.

Step 2
Police and/or another town authority will respond to the complaint.  Police and/or another town authority will provide information to the Director of Off-Campus Student Services regarding the complaint and response to the complaint.  If a complaint is brought to the attention of the Off-Campus Student Services directly, information will be collected.  The concerned resident will be told to first contact police and/or another town authority if they are concerned in the future.  The protocol will also be explained, so the resident understands the steps taken by the University.  Off-Campus Student Services will verify if any action was taken by the police and/or another town authority.

Step 3
Off-Campus Student Services will share the information with UConn Community Standards Office.  The Director of Community Standards will determine if action should be taken formally based on the following:  1) The complaint alleges or addresses a potential violation of The Student Code; 2) The alleged violation “has a direct and distinct adverse impact on the University community, its members, and/or the pursuit of its objectives” as outlined in The Student Code; and 3) The amount of evidence available about the alleged violation.       

Step 4
If the complaint does not meet the threshold for formal action by the Director of Community Standards, the Director of Off-Campus Student Services will visit the rental to speak with student residents regarding the following:

1. Explain complaint  to student residents;
2. Hear student resident perspective;
3. Describe consequences of continued behavior; and
4. Suggest strategies to avoid future complaints.

Step 5
Off-Campus Student Services will send a letter to the landlord of the property to make him or her aware of the complaint.  Copies of the letter will be sent to the Town Manager and Director of Community Standards.

Step 6
The Director of Off-Campus Student Services will maintain the documentation in the Judicial Action database.

Step 7
If repeat complaints occur and there is sufficient evidence (including student resident names) to support a violation of The Student Code, provided by a complainant, police officer and/or another town authority, the Director of Off-Campus Student Services will file a formal report stating the alleged violation of The Student Code against the student residents with the Office of Community Standards and will serve as the complainant in the case.